Return and Refund Policy
Last
updated: June 12, 2024
Thank
you for shopping at the shopeedo.com website
and SHOPEEDO app.
If,
for any reason, You are not completely satisfied with a purchase We invite You
to review our policy on refunds and returns.
The
following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The
words of which the initial letter is capitalized have meanings defined under
the following conditions. The following definitions shall have the same meaning
regardless of whether they appear in singular or plural.
Definitions
For
the purposes of this Return and Refund Policy:
● Application
means the software program provided by the Company downloaded by You on any
electronic device, named SHOPEEDO
● Company
(referred to as either "the Company", "We", "Us"
or "Our" in this Agreement) refers to Shopeedo Pvt Ltd, Lahore,
Punjab, Pakistan.
● Goods
refer to the items offered for sale on the Service.
● Orders
mean a request by You to purchase Goods from Us.
● Service
refers to the Application the Website or both.
● Website
refers to shopeedo.com, accessible from https://shopeedo.com/
● You
means the individual accessing or using the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the
Service, as applicable.
Your Order Cancellation Rights
You
are entitled to cancel Your Order within 7 days without giving any reason for
doing so.
The
deadline for cancelling an Order is 14 days from the date on which You received
the Goods or on which a third party you have appointed, who is not the carrier,
takes possession of the product delivered.
YOU CAN ALSO USE OUR WEBSITE AND APP TO
CANCEL YOUR ORDER.
In
order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
● By email: info@shopeedo.com
● By visiting this page on our website: http://www.shopeedo.com/contact)
● By phone number: 123456789
We
will reimburse You no later than 14 days from the day on which We receive the
returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In
order for the Goods to be eligible for a return, please make sure that:
● The Goods were purchased in the last 14 days
● The Goods are in the original packaging
● The product is not used or damaged
● The product must have the receipt or proof of
purchase
The
following Goods cannot be returned:
● The supply of Goods made to Your
specifications or clearly personalized.
● The supply of Goods which according to their
nature are not suitable to be returned, deteriorate rapidly or where the date
of expiry is over.
● The supply of Goods which are not suitable
for return due to health protection or hygiene reasons and were unsealed after
delivery.
● The supply of Goods which are, after
delivery, according to their nature, inseparably mixed with other items.
We
reserve the right to refuse returns of any merchandise that does not meet the
above return conditions at our sole discretion.
Only
regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be
refunded. This exclusion may not apply to You if it is not permitted by
applicable law.
Returning
Goods
You
are responsible for the cost and risk of returning the Goods to Us. You should
send the Goods to the following address: main head office which is in the Lahore.
We
cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable to
issue a refund without actual receipt of the Goods or proof of received return
delivery.
Exchange Product
Yes,
customers can exchange a product with a new one. You can contact our team if
you receive a broken product.
Gifts
If
the Goods were marked as a gift when purchased and then shipped directly to
you, You'll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.
If
the Goods weren't marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give it to You later, We will send the refund to
the gift giver.
Contact Us
If
you have any questions about our Returns and Refunds Policy, please contact us:
● By email:
info@shopeedo.com
● By visiting this page on our website: http://www.shopeedo.com/contact)
● By phone number: 123456789
